Refund policy

Returns & Refunds

I want you to be happy with what arrives. If something isn't right, please tell me — I answer messages within 24 hours and I'd genuinely like the chance to put it right.

You have 30 days

You have 30 days from the day your order arrives to request a return.

Please contact me first at joy@quiltingjoypdx.com before sending anything back. I'll confirm the return and give you the address. Items sent back without contacting me first can't be accepted.

If you change your mind

If you simply decide an item isn't for you, you're welcome to return it within 30 days.

• You cover the return shipping. I'd suggest a tracked service — until the parcel reaches me, it's still your responsibility.
• The original shipping you paid isn't refunded. That cost was already spent getting the order to you.
• The item price is refunded in full. There's no restocking fee.

If something is wrong with your order

If an item arrives damaged, faulty, or isn't what you ordered, that's mine to fix, not yours.

• I cover the return shipping and send you a prepaid label.
• You get a full refund including the original shipping, or a replacement — whichever you'd prefer.
• Please send a photo when you get in touch. It often saves you posting anything back at all.

Please check your order when it arrives and tell me straight away if anything's wrong.

Condition

Returned items need to be unused and in their original packaging, in the condition they arrived in. Patterns and books should be unmarked and uncopied. Please include your order number or a receipt.

Final sale

Clearance items and gift cards are final sale and can't be returned. Clearance prices are set to move stock, so those are sold as-is.

Everything else in the shop can be returned under the terms above.

Exchanges

The quickest way to get what you want is to return the original item and place a new order for the replacement, rather than waiting for an exchange to be processed.

Getting your money back

Once your return reaches me I'll check it over and email you to confirm. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few days more to post it.

If more than 15 business days have passed since I confirmed your refund and nothing has arrived, please get in touch and I'll chase it.

Returns address

Please don't send anything before contacting me — a return address will be provided once your return is approved.

Orders placed on Etsy

This policy covers orders placed at quiltingjoypdx.com. If you bought through my Etsy shop, please use Help with Order in your Etsy purchases so Etsy can track the conversation properly.

Questions

joy@quiltingjoypdx.com — I read every message myself.